Asurion work from home

Asurion Work At Home Customer Service Representative Interview Questions

There is a second phone interview with more detailed service and job related questions and if you pass the second call you receive an offer. So you can get medical insurance, dental, vision, K, life, employee assistance plans, you name it. Not really anything challenging. I was wondering if anyone could please give me the email to the recruit side for the phone claims? My training start date is June16,

Work At Home Jobs Offering customer resolution from the comfort of your home office Working at home can be an ideal situation, from saving you money on gas & work clothes to allowing you to spend more time with your family during non-work hours.

Employee Comments

On the day on the video interview I joined the room 10 minutes early. The hiring manager never joined the room. After 45 minutes of waiting I tried calling the number I was provided to reschedule the interview to see what happened. After numerous calls and emails with no response, I received an email about 2 weeks later saying they have filled at the work at home positions at the current time. Would you like us to review something?

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Follow Add an Interview. Close Your trust is our top concern, so companies can't alter or remove reviews. Application I applied online. Interview Applied and had an interview scheduled a week later over the phone. Interview Questions "How did you handle an unethical coworker and what did you do differently? Flag as Inappropriate Flag as Inappropriate. Other Interview Reviews for Asurion Apr 23, Interview The entire process took about a week and consisted of three phone interviews.

Interview Questions What is one thing a co worker asked you to do that was unethical and how did you respond? Interview I went through an interview with the first hiring manager and she was a bit weird. Join the Asurion team. See Our Latest Jobs. Interview The interview process was not bad. Interview Questions Providing customer service. Interview Process begins with an online assessment and proceeds to a phone interview. Negotiation no negotiation phase.

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There is also an I-9 form you will need to get notorized. Most local banks do this for free. Then you will need to scan back your forms within 48 hours of them being sent to you. They will also follow up with another e-mail asking you to choose a start date and a shift. They have been very kind as well as flexible so far. U will need two different headsets. I recently got hired on..

I start training June 16th. But nothing on how im going be receive my paycheck. I havent been told if check will be mailed or can I have the option to deposit it in my acct?

OH and not to mention…the headsets lol I was told headset needs to have a usb connection.. And that I need 2 headsets…of the same kind?? Keisha what will you be doing with sprint? Eboni my trainings paid us for memorial day, check your time sheet, mines was on there the very next day.

Work hard and you will be fine. I did work Memorial day but I will see about the pay when my paycheck come next week. Hello everyone, I started on Monday and I must say I love it so far.

Everyone is so friendly and knowledgeable and really wants you to suceed. Did you work memorial day? It depends on when you came in during the pay period. When I started on April 21st, I was paid the next Friday since it was the last week of the pay period. Next paydate is on June 13th so if you are not working right now, you will not be paid until the next pay date of June 27th. Things have been tough lately due to the system going down a few times but I can handle it.

Congrats to everyone who were hired and good luck to those who have applied! I am sorry that I have not been on lately, but I have been so busy. But, there are other call center jobs that you can apply to. I went through the assessment and pre-interview questions. Please, wish me luck.

It is greatly needed!! WE came in last week of pay period so I got paid following week. I-9 they will give you a list to choice the ppl in your city who knows how to correctly do the process. Its long and you cant go to any one unless they know Asurion process. I have imported all the interviews and was offered a position with the direct tv side of Asurion. My training start date is June16, I am really excited.

I have sent in background check info and taken my drug test. Next step is I9 process. Any tips on this? Also, for the ladies who have started receiving actual paychecks, how long did it take to receive your first paycheck from Asurion? Looking forward to this great opportunity. I have them for home phone service and they are taking forever to take off my call waiting.

Every single time I call its the same old thing. They say they did it already but its still on my phone! Anyone else experience this? So we will have an extra 8hrs on our time cards next pay period. Well We take calls but today Sunday we will be taking calls im thinking all day! WE work 6 days until next week then I start my regular training.! Pay nice, its a lot but we have to get used to it. Some supervisors, say they been with DTV for 1 year or since So maybe you can learn it and move up.

Some say once we learn he system we will get faster and used to it. I swear that I get the craziest calls sometimes. I just shake my head and move on. Everything else is added FREE. James its ok to feel nervous you will do great. Just fake it till you make it.

The Directv cable for free sounds awesome! In my mind I thought uhh you are right lol but the call needed to be transferred any way. Anyone on DTV and if so how long you been working? He or she will tell you how to apply for OT. Glad to see that you are doing well! It is a great place to work. To be able to work from home is awesome! I have been with Asurion for over a month now and I really like it.

I will be starting my second month soon. This is my update!!! Graduation for us is Friday and after that im on my own I will truly miss my training environment but I have learned so much from the mentors and supervisors! This is such a great place to work for the benefits the prizes its just awesome that there are good legit companys who take in consideration what we do for the customers!!!!

My supervisor told me that the next 4 months will be the busiest. Get ready to work. Rashelle, there is no way of knowing how many calls you take until the end of each day. I have taken over 80 calls today alone. But be prepared to work. Someone has posted the human resources number on this board.

Give them a call and see how it goes. We are closing in on training and going into nesting in the next 3 weeks, Next week we get our log ins. I have completed all my required test and with my supervisor I got an 80 which he told me was good.

My hands hurt im tired I been testing all day the best part is im off on Monday.! Huh I got offered another job Uhaul for at home agent! I may just do both! But as I realize once I get to know the system and start it will be okay with time. Which project will you be working on?

I have over 10 years experience in sales, technical support, and customer service. James I just wanted to ask a quick question! I was hoping you would know how long before i could re-apply for the position again? Insurance claims are a little easier but it is stressful. I have over 10 years of experience so I let that roll off of my back. If you are scheduled to work on holidays, you work but you will be paid time and a half. Asurion is great to work with.

With the shift bid in a few months, I will switch again since my son will finally go to kindergarten. It will be easier for me to work during the day time. We are all in this together so make this work everyone.

Have a blessed day! And congrats to everyone who were hired! DJohnson Thursdays and Fridays? Keisha are you doing DTV? Seems like Eboni only one who will be less stressed lol. I just was told that we have another mid final exam this Thursday or Friday. You will Do just fine. I used to do technical support. Customers are usually patient. Congratulations to everyone that just got a job offer. I start on June 2nd. Got my start date!

I could have picked a sooner date, but the schedules were better later. Looks like after a few months I will be able to participate in shift bids if my percentages are up. Do we get federal holidays off paid or just get paid more for working?

For those of you that have been taking calls, about how many do you get during your shift? Congrats DJohnson on the job offer! There are good days and there are bad days. That comes with every job. I guess I got lucky with the insurance claims side. I am looking to be a mentor and then eventually, a supervisor.

I will get there for sure. To those thinking of applying, go ahead and try it. Asurion is a great company to work for. To work from home is a blessing. Have a great day everyone! Just did my final interview today. Recruiter said he is forwarding my information on and requesting that they hire me. I will be on the DirectTV program. A little nervous but I am sure I will be fine once I get going. Thank you everyone for contributing to this site! I forgot to add its getting a little better, yesterday may 16th we had our first evaluation and mid term test!

WE had 4 test to do in 3hrs. So im trying as we get on the phones maybe it will become easier we shall see. W grayer and D. Johnson upon completing your 1 hr welcome session then they, the tech guys have to check your computer make sure you have all the requirements. They asurion will send you all that info. Attendance is a must,. But we wont only be doing tech support, it will be billing, if cust tv is out and need to fix to their DTV receiver we have to do that.

Its so much we will be doing. Once you learn the steps, and as time go on then you can better understand. I have already started training. And volunteer for them when asked so you can learn. After training, do you get to choose the schedule you work out of a few options or do they just tell you what you will be working?

I got the offer through email and will be doing the acceptance conference on Monday. So I guess they will tell me then. Is it getting better for you? Also will you tell me your training hours? I got the job! Received my offer and have to do the conference call. Anyone remember how long the acceptance conference call was?

Is your training in Sterling VA Eboni? Eboni this DTV is a lot to learn you get lost im not a quitter but not passing these 2 test today really made me sad. I really want to pass they said its based on test and participation! I currently work for dtv in a call center. Im hoping I get picked for dtv. My training lasted for 3 weeks and I work every Saturday. You will get an email regarding your schedule once you are hired. James, it will get better. At least you get 6 weeks of training.

D Johnson you work 5 days on direct TV, its hard pay attention, I failed 2 test today im not sure why? I hope I graduate. The easiest one seems to be the Insurance claims 3 week training direct tv is 6 weeks. I have my third interview scheduled for tomorrow and hope and pray I get it! Just wanted to ask a few questions.

Is anyone in MD or VA? Seems like everyone is getting full time hours which is great. Does your schedule change sometimes? Hi just an update. It gets easier I promise. The more you do it, the better. I love this job. And I get to be in my pajamas.

I hope things are going well with everyone. Eboni, M schedule is 1: I have over 5 years of call center experience so it cant be as bad as working for the actual cell phone company. Thanks for the heads up for training. Congratulations on your graduation. I have already passed the testing and tomorrow is graduation day. Lakeisha, you will love the phone claims. Very easy and simple.

Training is for 3 weeks so I suggest you pay attention. For the most part, you will be in class training for a week. But on week 2 and over, you will be on live calls. What is your schedule? I will tell you, my class has started off with 18 people. We are down to 13 now. You will be just fine. Congrats Lakeisha on your job offer! Hope you enjoy it. I do not like being rushed while taking tests. That only throws me off even more: Hey lakeisha what will you be working for?

Im on direct Tv, sigh.. I feel like im being rushed. Glad that things are going well msjames.. Lakeisha, you are welcome. Hope that it works out! Not counting tomorrow, my graduation is on Friday. I am then scheduled to work on Saturday. Now during training, we get 1 hour lunches, but after training is over, we only get a 30 minute lunch.

I had my virtual interview earlier and I have the last interview today. I hope you find something. I know what its like not being happy at a job. Sorry for the typos but I was using my phone when typing this.

Hope that everyone who applies gets the job and good luck to everyone! I startrd during the last pay period. It is a great job with benefits and just like anybjob, you get out what you put in. I am able to work from home and be with the kids so that is a plus. My graduation from training is this Friday so I am excites. The job gets easier as the days go by. Hi Eboni how is it with the children around while working? How are old are your children? Are you able to keep them quiet? So glad to read the comments here they have been a great help.

I am currently an Asst. Store Manager and I wanna book as of yesterday I will apply on my day off on Wednsday and wiil also keep you guys posted. I live in NJ I hope they need some people from here. If not I am seriously considering moving to NC…. Well we will be doing billing tech support and little sales nothing big on sales! I have done multi things on my last job so im ready! I am in my last week of training and I did find out that since I am scheduled to work on Saturdays, I will only have one day off this week and that is on Sunday.

I love the job. I get to work in my pajamas so that is a great deal for me. Training is great, co workers are great and you will love it. Good luck to everyone! How long does it take to hear back from them?

My friend completed her online interview a day after I did and have heard something back with in 2 days stating her interview was successfully completed and to be patients as many applicants have applied as well. Just curious since I seen you mention them. Your hired for what job you applied to. There are two different career pages.

They both look alike so its easy to get them mixed up. The phone claims jobs are listed on http: I made sure that I applied to asurionforce because I did some research and figured out that is the site for the phone claims. If you go into the job description, they are different…. I guess that I got lucky with being assigned to cell phone claims. I graduate from training next week and I am excited. For the most part, we sign into our class and have a brief meeting.

We then go onto the phones and take live calls until the end of our shift. I do not mind it because by the time that I am done with my training, I will know what to do.

I am actually being trained by my direct supervisor and she is very nice and helpful. But hang in there. You get to work frim home so that is a plus! Thank you so much for your comments. I have my second interview today and my third tomorrow.

I hope I am I hired. I have a job. But with the money I spend on gas and lunch its cheaper to stay at home. I do billing with west at home. Im in my 4th day of training with Asurion for Direct tv and I just found out we will be doing billing, tech support, selling and other stuff. I would rather be with one specific department but we will see how this goes. It seems like a lot to learn, but training is 6 whole weeks so maybe it wont be so bad.

I will keep you updated later on! They have been tough since the new ID laws. Thank goodness I had my birth certificate with me. It is a hassle but the job is great. I think to be on the safe side, you should have included your marriage license so that they can tie the names together. Hoping for the best ms.

Well my id has my married name and my SSI card has my maden and married name hyphenated. Because some ppl use their kids ssi cards? Has anyone else going there this?. I am a usa born lol. I have finally taken live calls. I had to shake off my nerves but I know that tomorrow, it will be better than today.

Stick with the training. It is tidious, but it is worth is in the end. The company is great to work for. Excellent training, benefits are great. I am able to work from the comfort of my own home. Wow, this thread is so helpful! This question is for Yadi or any other person that knows about the bilingual pay differential stated on the job post. How much do bilingual reps get paid? The pay for bilingual reps is Is there a number to call to ask someone whether they received it or not.

I searched but could not find one. You will get lots of hands on experience and everyone are so helpful. I am not scared or nervous at all. I like how training is so organized and the amount of professionalism is great. You will love it!

I am glad i found this site! It gives me more confident of the job I am about to begin I was just browsing to see if there were any good reviews from the work from home position I should be starting as a Bilingual rep on May 12 and I am exited as i am currently a bilingual agent for a collection company and it is very agonizing not being able to help people but to tell them they have to pay a past debt.

I just got the papers for the drug screen and I will have the tech check my system on May 2nd hoping i pass that!!! I am extremely exited so please feel free to fill me in with details of what I should expect!! Good to hear eboni! If we train together we can email each other for help! I am glad that it worked out ms james. The job economy is tough.

Take what you can. I had a great time in training this week. Lots of one on one time with the mentors and supervisors. Our classes will be on the phones starting next week and I am excited. Finally ready to put what we have been practicing for. And listening in on calls are great as well. Will update again once my training is over.

It was easier for her to do it. I will tell you…. I thought that by going to my notary at my bank, it would be easier but it was not the case. I had to go to another notary. From what many classmates of mine have said, you can go to your local UPS or FedEx stores and get it done without issues.

My copies were in black in white and I scanned them at home after having them copied and notarized. Asurion participates in E-Verify and they must be strict in regards to checking and making sure that only people who can work will. As you get further into training, you will be doing more calls. Well mock calls that is. I was nervous the first time but then it flowed as the time went by.

After the mock calls, I felt as if the calls were actually real. I feel confident that I will do well. Pay attention in class because you will be quizzed daily. Those things will make you stand out for the best. For the most part, I process cell phone claims. I can see Asurion as the place that I will be employed with for a long time. But if we focus im sure we can pass. When do you start? But get ready because there test we have to past with in test.

But the person who commented above my last post has been hired for that project with Asurion. Let us know how it goes. Just Me… I have started my work at home position with Asurion and I love it. Very professional, organized, the supervisors are super helpful and knowledgable and I am having so much fun. I actually started yesterday. My training is for 3 weeks and I am doing wireless claims. You will get it, just be patient. I have worked for a few work at home companies and by far, Asurion is the best.

The discounts and benefits are great and you can start earning for paid time off on the first day of hire. I am so glad that I made the choice to be a part of Asurion. We get two 15 minute breaks and one hour lunch daily. Overall, I have no complaints! Tell me how everything goes with you! And I agree with you Jan! Im looking forward to Direct TV with asurion learning what I can learn doing it right and making money.!

I just had the recorded interview with Asurion for the wfh position. I hate to leave bad for worse! Any updates from anyone that took the job? Most of the negative reviews are on the tech support side which used to be New Corp. New Corp is now part of Asurion, they handle the Direct tv side. The wireless claims side of Asurion is the easier of the two. Only 1 week of classroom training and a week of nesting. The Direct tv side is about 6 weeks and they pretty much want you to do everything, tech support, sales, billing, etc.

The claims side is pretty much filing phone claims which is definitely a lot more easier. As well as the schedules are better for the claims side. They usually get one weekend day off. On the Direct tv side, most people have to work both weekend days and evenings. So it really depends on what side you applied too. I start my training with direct TV on may 5th.

I know you start yours Monday April 21st? I heard there is test with in test, do you have direct tv or Verizon insurance? When do we get paid 3weeks after training start or 2 weeks? I hate to leave but I have to do other things to reach my personal goals!

My training starts on Monday. I have a Windows 8 computer and the scan turned out well. When does your training start? It is required before you tech walkthrough. Hello eboni I was wondering how was your training going im getting ready to fill out my papaer work today and waiting for the computer scan which im nervous about but I have windows 8 but hoping my processor meet up to their standards.

I hope that you get good news soon. Ms James, I went through the same process. If you are chosen, you will receive an email. Hello I was invited to do an online assessment, after that I had a phone call interview where it was auto recorded and they ask me 10 questions I had to answer did anyone do this? I thought I did well but like Hannah I have call center experience but im hoping I will pass does anyone know if I will lol or been threw this process before? I even work from home now with West Corp.

Its an at home job, I work on a project called Dominion Gas, if anyone looking for work at home can apply http: I work overnight now, but I commute. I love those hours. Can anyone answer me that? Keep us posted Hannah! But time is going by fast, so it will be here before you know it. No idea why, I have excessive related experience and I thought I did well on the interviews. Good luck to everyone else. Congrats and good luck Timika! I will find out the pay period when training starts.

I will post it here. The hiring processing took me 8 days in total. After filling out the invitation, the page opened up for me to do the assessment. It took 72 hours before I received any news. I got a phone call stating that I should call someone about more info. From them, after speaking with the recruiter, she scheduled me for an assessment, which was basically listening in on some phone calls. Being vocal and paying attention to detail really helps. From there I had my phone interview later in the evening.

And from what I was told, I will be handling wireless claims, which is great. I say give it about a week more. And thanks for your kind words Anna! Thank you for all the information! I will give it more time….

Well, the recruiter will call you and give you more information about the position and ask you a few questions. And then, if he or she feels like you would be a good fit, you will be scheduled for the next step, which would be listening in on some phone calls.

From there, if you are still interested, you will be scheduled for the next interview. Good luck and let us know how it goes! So I got the nerve and called the number lol.

Well he asked me to email my resume to him and would give me a call back. He called me back and did a basic interview and said he was moving me to the next step.

He set me up for a virtual share and another interview right after the virtual share. The virtual share and the interview went well. I had examples for dayyyyss to give the interviewer lol. She was really nice and said that they are actively hiring and have training classes starting every week! So she said I should hear back by Friday today , or no later than Monday. Eboni did you receive a email offer or did they personally call you?

I am so excited that this thread is still alive! I have completed my second interview yesterday and am waiting for call today 11pm eastern time from a manager for my 3rd interview. I feel as though I will get the job. I wonder how the pay period goes.

I have completed the drug testing and background check so I am cleared to go. My schedule will be from 1pmpm EST during the weekdays and from I am fortunate enough for me to get a job with benefits, especially with this ObamaCare and with the economy being the way it is.

The beauty of working from home! Now I have to do a computer check and have the system set up on my computer on Monday, but other than that I am excited. My training starts on April 21st so once I am done with training, I will post another update on what happened during that time. I have a question, how long did it take after you applied and took the assessment to get a interview or email?

Also, I noticed that they have two different positions. One dealing with wireless claims etc and the other one deals with Directtv troubleshooting billing etc. I hear the wireless claims is the better option of the two. Which one did you get hired for? Just got an update. I had a phone interview on Wednesday evening. It went well because I just checked my email and received an email saying that I am moving on to the next step.

I am very excited!! I will keep everyone posted with my progress soon! And I am so glad that I found this page! I am supposed to have a hiring decision today or tomorrow. No news yet though.

I got the call 2 days ago to set up an appointment for the Virtual chair to listen in on some phone calls. I had the phone interview this evening and I was told it would be about 45 minutes. I was told that my info will be forwarded to human resources and that I should hear back from someone within a few days. Is that a good sign or not? I have almost 2 years of call center experience.

This job would be perfect for me, especially since I have school aged children. Any insight would be appreciated! They make it seem so scary. I had my third interview Friday, January 31st with Asurion. It went and the manager said she was very impressed and would forward my information to human resource. Anyone knows how does this process take?

Do they call you back from a private number to offer the job or a number from the carrier on which you will be working with. Any had this problem? She said that she would foreword my information to a human resources and someone would contact me. I feel like that meant I would not be making it to the next step. I have plenty of experience and 10months of working from home. Hey Guys, just sent back my paperwork to Asurion. When did you interview?

What carrier will you be working with? How did they contact you? Did call to let you know you had the job or emailed you? I know I got a lot of questions but I just need to know what going on? I applied at asurion, just had an interview today and goign for a group interview friday. I got sent an online assessment , was a process wehre it tells you what to do and you get 2 trys, was 27 questions but It then loged out , is that all there was to the onlien assessment?

Does anyone know how long after you take the 3 assessments after the third interview does asurion let you know whether you have the job or not.

I think you might be right Anna.. I was just trying figure out how to save myself from applying to the same company twice if that was the case! I know that this is an old thread.. Or are they merged? They have two different websites. It says that NEW is an Asurion company.. Does this mean you have to apply to both websites for home work? I did read your review Anna but its from a couple of years ago so I guess maybe some things have changed since then??

However, I believe you could apply from either website as long as they both have the application link. I just checked the job description on the main website and under tech requirements it states that you do need a PC running Windows.

There are so many of these companies that are just not Mac-compatible. I will update the job posting with this information so it helps anyone else wondering about it.

Hey I have a few questions. What kind of calls are they? Like handset claims, or what? On the background check how deep do they go? I know some companies that check employment education etc and it takes forever. Not sure on the background check, but I would suggest applying anyway just to see.

They work with insurance for roadside assistance, handle cell phone insurance claims, work with directv, have some people working with centurylink and verizon.. They have legs is a whole lot of different companies doing a whole lot of different things..

I start training this coming Monday! I am am excited. However, they give you less than 2 weeks to purchase your equipment. The techs downloaded all the systems that will be required and I am so so sooo excited. It did take me a minute though to find a notary. I hope everyone has good luck with this company. For it to be an at-home CSR job, the pay is fine with me. Especially since you can get OT and all. Hi Christi, so, they want YOU to buy your own equipment?

What happens if they let you go? And how has it worked out for you? I would really like to know. Hello all I just had my phone interview and I was wondering about the background check process. Does anyone know how many years they go back. I do have a misdeamor but it is about 10 years old.

Hello I just wanted to know were you accepted with your background? I am looking to apply for this company but I am facing the same problem. I have went through the interview process. Personally, for me, I only had one interview phone call.

It was the same for me as far as the STAR method. After completing the test I was sent another email I would say 3 or 4 days later with the job offer stating that I was done with the interview process and they would like to offer me the job. I was also listed dates to start training and a pfd file listing the shifts I could choose from. So am I to assume this is the final steps heading into training? I only ask because it is July 4th weekend and I have plans, which I am willing to cancel, to give drug screening?

I was not told about background checks or anything.

What is Asurion work from home pay?

Asurion has continuously been recognized and awarded as a great place to work. Thanks to a culture that focuses on employees, our top workplace status has been cemented by extensive ratings from our own team members. At Asurion, I have the opportunity to think outside the box and test creative solutions for projects from ideation to execution. This keeps me . Asurion offers customer service based work from home positions. The available positions I viewed have all been inbound customer service, generally assisting “customers regarding wireless handset insurance claims, electronics repair facilitation or .